I have had this message since 11 May.
Steps I have taken to no avail:
You cannot login to the app with 2FA off. It forces you to turn it on when logging in having turned it off.
My console is a PS5.
Anyone else? How did you fix it if you did?
Anyone??
Same problem since 4 days.... Nobody from EA side response on any platform.
I was lucky to get them on live chat twice. Last night and this morning. I told them others were affected too and to raise it to 2nd level support at this stage. I never had this issue before. It started on 11 May at around 11pm BST.
did they resolve your issue ?
No.
Season online works fine. I can play other people. It’s an EA issue. They need to fix it as others are impacted too.
What seems to have worked last night is clearing my squad and sending everyone to the club and making a blank squad active through the app. You cannot have 2FA disabled and enter the app, it forces you to enable it.
Fair point if Season Online works and online matchmaking is fine elsewhere, then it’s probably not a PS5 install or local connection problem. That makes it look more like an EA-side Ultimate Team session/account sync issue. I’d still keep 2FA enabled and avoid reinstalling again, because that clearly isn’t fixing it. Best move now is to report it as an Ultimate Team access/session bug and mention that other users are affected too, so EA can check it server-side instead of treating it like an individual console issue.
Yup. 4 days in a row UT is not possible at this time!!! I want a refund!! Paying for a game that I cannot play!!
what means 2FA?
