My game does not open

My game isnt opening and its been like that for 2 or 3 months

here is the code that it now, 2 months later gives me 

Session ID: 0XtnAyO067Xxho/t5s3KSJZ1NhMq3x8dmu3+17oPl1zN2v14

Previous Session ID: jXdmBXWxvLDxiNq94c3KT1vIk/LyspopWZ+dPmarCnL6McK0

Previous Service Session ID: jXdmBXWxvLDxiNq94c3KT1vIk/LyspopWZ+dPmarCnL6McK0

i prefer if somebody answer me in portuguese (PTBR).