A bug you couldn't solve

Hi EA, I encountered a bug in your game where every time I finish the game, it just exits the ultimate and considers the game a loss. So I opened a chat with one of your employees and he said that he hadn't encountered your problem yet and that I would have to wait until the problem is fixed. I ask that you fix the bug for me quickly and adequately compensate me for not being able to play the game when I need the prizes.