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andrickey's avatar
andrickey
Rising Novice
5 hours ago

A Star is Born

I keep getting crashes on my pc after the shootouts. I have no issue with my card except this game 

 

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Sorry that you are running into issues like this, nothing more annoying than seeing an error pop up when you just want to play.

    The error 0x887a0005 dxgi_error_device_removed that you were seeing andrickey​ is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. 

    You also need to ensure that you:

    • Turn on vsync
    • Perform a clean boot before attempting to play the game
    • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
    • Set all in game graphics settings to low in order to reduce the stress on your GPU.
    • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
    • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA
    • Precision or MSI Afterburner etc.

    If the issue continues then can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Darko

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