Banned account

When I go to my cases I find: (You haven't created any support cases with your EA Account.)

Honestly, don't hold your breath. I've been dealing with a confirmed server-side UID database issue for over 180 days across in FC 26. I have played over 2,000 matches, but my Connection Quality Report stays at 0% tracking. Even after a full PS5 Factory Reset and proving it’s an account-specific bug, they do nothing.

The reality is: EA is a massive corporation, and unless a bug is 'mass-scale' and affects their microtransaction revenue, they simply do not care. If you are an individual with a unique account glitch, you are invisible to them. Their support agents (like Vipin or Abhishek) just follow scripts and disconnect the chat when things get complicated. We pay for a full product, but we get treated like beta testers who are being ignored. It’s a shame that a company this big handles technical disasters so poorly.

Luka101Z​,

If that's the account that you have your ban on, maybe it didn't go through properly? We have an article explaining how to raise a dispute directly to our terms of service team here. It has all the steps you need.

A submitted an appeal in the right way, and I have no violation u can check in the image, so please contact me at my email her or fix the problem  ([edit: email address removed])

Luka101Z​,

There's a webform in the article you can use to still raise an appeal, but just in case you're looking at the wrong account, what platform do you play on? If it's not the EA app, could you try logging in here with the same EA account to see if you see your platform linked?

PlayStation 5, I want to remove this email first so I can link my account I have all the information you need to prove everything 

Luka101Z​,

We can't help with account issues on the forums. If there's a ban on the account you'll need to deal with that first, and then our live support team can take a look at how to help you update your email address.