Can't get into ultimate team

Also same. Can play pro clubs and seasons. Only ultimate team isn't working. I contacted chat support and they said a lot of people are experiencing this but there's nothing they can do (it's been over a week). Honestly, unbelievable from a game company and really discouraging as a lifelong FIFA/EAFC player who's spent so much money on the game over the years. They clearly do not care about their player base.