Forum Discussion

Seasoned Newcomer

2 days ago

Solved

Champs unable to process your request glitch

i just won my champs game 5-2 and the final whistle blows and the hames done and i get unable to process your request, kicked off ultimate team and get given the loss!! is there any way to fix this

EA_Hux
1 day ago
Hello FatCharlie205 ,

It looks like you are affected by the security limit.

This security limit is triggered when you play too many matches in a short period (for example, repeatedly quitting after going 1–0 down).

In this situation, it’s best to complete as many matches as possible. In some cases, you may need to wait up to 24 hours before being able to play again. More info can be found here.

5 Replies

EA_Hux
Community Manager
1 day ago
Hello FatCharlie205 ,

It looks like you are affected by the security limit.

This security limit is triggered when you play too many matches in a short period (for example, repeatedly quitting after going 1–0 down).

In this situation, it’s best to complete as many matches as possible. In some cases, you may need to wait up to 24 hours before being able to play again. More info can be found here.
FatCharlie205
Seasoned Newcomer
1 day ago
While i appreciate your time looking into this i had only quit 1 game before this so when it was about 30 mins in and i was 3-0 down. i don't know this is the case. Also it let me play the whole game (which i won 5-2) then gave me the error after it was finished. I don't see how this is my fault and fair. It has caused me to miss out on rewards i would have otherwise gotten.
FatCharlie205
Seasoned Newcomer
1 day ago
also for context the game i left early in was not directly before this so i really dont see how it affects the situation
EA_Hux
Community Manager
1 day ago
Do you remember seeing your opponents quitting as lot as well before you were seeing this error the first time ?

I ask this because it let's say for example: 10 matches were played in 1 hour, this is above the normal number of matchs that can be played in hour. This is the important bit to keep in mind. Try as much as possible to go through the 90 minutes.
FatCharlie205
Seasoned Newcomer
1 day ago
No i hadn't had one opponent quit on me before this. I quit one game the day before on my second champs game. Then the next day when i logged on to play i played 11 games after that in full before i quit one. Then played another in full then after that was the game where i won then got that message.