Forum Discussion

Zerebaw's avatar
Zerebaw
New Novice
2 days ago
Solved

Disconnect problem

Hello, I am experiencing a recurring problem in EA Sports FC 26 Almost every day I get disconnected from matches during the game, and the match is counted as a loss for me even though my internet c...
connectivity
crashing
multiplayer
playstation
  • EA_Darko's avatar
    EA_Darko
    2 days ago

    Hey Zerebaw​, know how frustrating it is but unfortunately, when issues like this occur,  we are not able to  change the outcome of the result.  

    Generally, this is a result of network or connection-related issues so no harm in taking a look here and trying the various steps to improve your connection.

    It will take you a couple of minutes but it should hopefully ensure that this does not happen again. 

    Know it's not what you wanted to hear, but it's the best I can do to help and hopefully it will not be an ongoing issue.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 days ago

Hey Zerebaw​, know how frustrating it is but unfortunately, when issues like this occur,  we are not able to  change the outcome of the result.  

Generally, this is a result of network or connection-related issues so no harm in taking a look here and trying the various steps to improve your connection.

It will take you a couple of minutes but it should hopefully ensure that this does not happen again. 

Know it's not what you wanted to hear, but it's the best I can do to help and hopefully it will not be an ongoing issue.

Darko

  • Zerebaw's avatar
    Zerebaw
    New Novice
    2 days ago

    Thank you for your reply. However, I would like to clarify something important.

    My internet connection is stable and my ping is consistently low when I play the game also play other online games without any disconnection issues. This problem only happens in online matches, where I suddenly get disconnected and the match is counted as a loss.

    Because this has happened several times, I believe the issue may be related to the game servers or something linked to my account rather than my network.

    Could you please escalate this case or check if there is any issue affecting my account on your side?

    Thank you for your time and assistance.

     

     

     

     

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      1 day ago

      Everything you've shared around this Zerebaw​ points to network or ISP-related issues.

      I would recommend going through the link I shared to troubleshoot your connection.

      Darko

Featured Places

Node avatar for FC 26 Technical Issues

FC 26 Technical Issues

Having issues with FC 26? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 4 minutes ago
14,200 Posts

Recent Discussions