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Kingsley10x's avatar
Kingsley10x
Seasoned Newcomer
4 days ago

Disconnected from ea servers every 5 minutes.

no matter what i do, ill go into a game and it will disconnect me from the ea servers without fail, i cant even play a single 90 minutes game without it disconnecting me from ea servers. i have tried...
connectivity
crashing
pc
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 days ago

Thank you for the report. It's very much appreciated. It looks like packet loss is what is causing you to disconnect. It would be good to try the connection troubleshooting steps here. If they don't help, contact your ISP to see if they are noticing any issues.

ECatini's avatar
ECatini
Seasoned Newcomer
2 days ago

thank you for responding, but the troubleshoot guide isnt mutch help, sorry i hope you understand :) and also how can it be the packet loss when in the last matches it was recorded as 0.03% that should not be a problem.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    That's enough to cause disconnects and lag. Data is being sent that isn't being received. Have you tried contacting your ISP to see if they are noticing any issues?

    • ECatini's avatar
      ECatini
      Seasoned Newcomer
      2 days ago

      no i have not yett

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