EA HELP

Hi, I have been trying to log onto the game for the last week, and i have been getting kicked out of it, and i can’t even make it to the main menu, i have done lots of stuff like restart my xbox, i have also removed my account and cycle reset my console aswell but nothing has worked but i have also made a new account and it works perfectly but, on my main account it doesn’t work, so im not sure what to do to get back in it