EA PLEASE help - massive connectivity issue

Question

since monday evening, i have been experience severe connectivity issues on every Ultimate Team game mode - champs, rush, gauntlet etc. I am on Xbox Series X; have excellent internet service (850+ mbps). Never had this issue before. Played fine over the weekend. Now as soon as the game starts my ping goes from 4ms (where it normally is) to over 1600 in game. It is unplayable. I have done ALL the troubleshooting methods on my end - hard reset, reinstall game, restart router, contacted my ISP etc - and nothing helps the issue. I have had several conversations with EA help and they say my account looks normal/fine. I have played 1500+ games on FC 26 so far. Been an EA member since 2007. Here is a link to one of the many youtube clips i have showing the issue:

https://www.youtube.com/watch?v=Rk0bCeStmRY&list=PPSV

PLEASE help. I really enjoy playing this game but cannot play it at all at the moment.

ea_aljo · Answer

Hi there. Appreciate you reaching out. Let's take a look at the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!

ea_aljo · Answer

Thank you for the screenshots. Would you be able to switch to a wired connection or is your router too far away?

rickblaine1941 · Answer

Here are the screenshots from my laptop. Some of the pictures are out of order and i didn't include all 117 games. As you can see - something happens between sunday and monday:&nbsp;&nbsp;

rickblaine1941 · Answer

and to answer some other questions: this issue is only with EA FC . No other games on my xbox are experiencing this. My internet service is stable and consistent - this isn't affecting anything else. You will see in that connectivity report one time when i tried to connect using my cellphone and the results were not great.

rickblaine1941 · Answer

normally my xbox is in another room but i just took it next to the router and plugged it in and it worked great. perfect ping - 3ms.here is a screenshot: