EA PLEASE help - massive connectivity issue
since monday evening, i have been experience severe connectivity issues on every Ultimate Team game mode - champs, rush, gauntlet etc. I am on Xbox Series X; have excellent internet service (850+ mbp...
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EA_Aljo
Community Manager
Community ManagerHi there. Appreciate you reaching out. Let's take a look at the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!
Here are the screenshots from my laptop. Some of the pictures are out of order and i didn't include all 117 games. As you can see - something happens between sunday and monday:
- EA_Aljo
Thank you for the screenshots. Would you be able to switch to a wired connection or is your router too far away?
normally my xbox is in another room but i just took it next to the router and plugged it in and it worked great. perfect ping - 3ms.
here is a screenshot:
here are the 3 matches i just played using ethernet. Everything works great with it. What could be the issue with the wifi connection? How can i fix that because my setup is normally in another room (and has worked fine up until Monday)?
hello. checking in about this. Any updates or solutions?
- EA_Aljo
It looks like your issue is due to being on a wireless connection. Can you switch to a wire or is your router too far away?
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