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sure9569
Seasoned Newcomer
2 months ago
Solved

EA SPORTS FC 26 won't connect to EA servers on PS5, but works on mobile hotspot

Hi everyone,   I'm having an issue with EA SPORTS FC 26 on PS5.   Every time I launch the game, before I reach the main menu, I get this message:   "You have lost your online connection. Check ...
connectivity
playstation
sure9569's avatar
sure9569
Seasoned Newcomer
2 months ago

Hi Darko,

 

Thanks for your reply.

 

I've already tried most of the troubleshooting steps.

 

I reinstalled EA SPORTS FC 26, restored my PS5 licenses, confirmed the game is fully updated, changed my PS5 DNS to 8.8.8.8 and 8.8.4.4, and restarted both my PS5 and router.

 

FC 25 connects online without any issues, and I can also log into the FC Companion App using the same EA account.

 

The important part is that FC 26 works perfectly when my PS5 is connected to my mobile hotspot, but it immediately shows "You have lost your online connection" when I use my home fibre connection. My ISP is Cool Ideas.

 

Does EA know of any routing issues with Cool Ideas, or is there anything specific I should ask my ISP to check?

 

Thanks.

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