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vdif's avatar
vdif
Rising Novice
2 months ago

FC 26 Missing pre-order content from Steam

Hello EA Support,

I purchased EA SPORTS FC™ 26 Ultimate Edition on PC (Steam) on 22 August 2025.
However, I did not receive my FIFA Points, Season rewards, or the Icon Pack that should be included with this edition.

I have attached a screenshot from my Steam account as proof of purchase.
Please help me resolve this issue as soon as possible.

Thank you.

19 Replies

  • haven't received the pack of legendary player yet

  • I have the same issue. I bought it from Steam pre-order and no points, icon pick or evo slot. What is EA doing. I raised a case and theuy resolved it when nothing is resolved.

  • guys I chatted with a customer care support and they said it will be available when global game launch. Then why i have I paid for pre ordering. What's the point? I think this issue is affecting PC users en masse. What is EA doing about it. So disappointing but expected. Absolute rubbish.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey everyone. I wanted to share some additional information about the pre-order content. Here’s how it works and what you can do if it’s missing.

    • Check your Steam library — content should show up next to the Play button. Make sure to claim ultimate edition content by clicking on it. 
    • If it’s not there, try:
      • Restarting the game and your PC
      • Checking for Steam/game updates
      • Making sure you’re logged into the account you used to pre-order

    Remember that there are different editions and bonuses.

    • FC 26 has different editions, each with its own rewards. You can see a full breakdown here:
      EA FC 26 Pre-Order Editions & Bonuses
    • ICON Player Item is only included if you pre-ordered before August 26

     

  • Je pense que les points et les packs icon sont pour les gens qui ont acheté le jeux avant le 16 septembre 

  • Until now I didn’t received my free icon pack from pre-order the game !! Clarification, please 

  • I bought the ultimate edition yesterday i recieved my 2000 fp and other things but i havent recieved my icon pack? Any help?

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