Hello,
I am a PlayStation 5 user. When a match starts in FC26, it gives an overheating error and suddenly shuts down. When I first got it, it would give this error after 2 or 3 matches, but after the updates, it started doing it as soon as the match began. I would appreciate your information and support regarding a solution. If the problem persists, I would like to return the game.
Thank you
Community ManagerHi there. This happens when your console is overheating. Make sure the vents are clear of any debris and that your console is in a well-ventilated space. You may also need to open your console and clean it out.
You will need to contact the retailer the game was purchased from to see if a you qualify for a refund. If it was purchased through the EA App, please see this article.
My playstation only shuts down when I play FC 26 and only FC26
This is a poor response. There are many complex games on PS5, why is FC 26 unique here with such performance overhead. Seems in game monetization is all EA cares about now
Also having same issue. New PlayStation 5 around one month or les not used that much yet. Bought fifa 26 2 days ago. Tried to play it and it caused PlayStation to overheat just trying to load game. Only get as far as main screen of the game. All other games work perfectly fine just this game causing issues. EA have a big fix to patch this bug because otherwise they will have to pay to replace all our PlayStations if it damages them with this issue.
were you ever able to fix this?
I have the same issue with my fc26. My vents are clean. And every 6 months I open it up to clean. All games work fine but it only heats in fc26 and crashes
My vents are clean I open it up every 6 months and deep clean my ps cause I am a collector and I care a lot about my consoles. I play a lot of games also heavy games like rdr, gta, wukong, last of us were and ghost of yotei were played recently on my ps and it played well without issues, for the past 2 months it only overheats and crashes with fc26.
Yeah, consistently shuts off without warning. Gonna fry my system if I keep playing this garbage game. Love flushing money down the drain. I’m sure I can’t get a refund because of EA’s inability to accept responsibility for this.
Cleaning the vents for 100times still doesn’t fixing the overheating issue with this game. only this game is having an overheating issue other games running smoothly. EA has to fix with this problem. Bringing up new updates making the game much worser than ever.
Community ManagerIt's possible there is a high amount of dirt inside the console that is causing the overheating. Have you had your PS5 serviced and cleaned out?
