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SvenTheMan91's avatar
SvenTheMan91
Seasoned Novice
12 hours ago
Solved

FC 26 Store Issue

Hi!

I am unable to purchase FC points from the store. I keep getting a message that there is an issue with the store. I have tried a couple of different cards but that didn’t fix the problem. I also tried over the FC companion app. I have been having this issue for the past two/three days.

Please advise and thank you!

  • EA_QueenBee's avatar
    EA_QueenBee
    12 hours ago

    Hey SvenTheMan91​,

    I see that you've tagged this as PlayStation, is that right? If so, if you're having issues with the PlayStation store you might have better luck reaching out to them directly. We can't really help with issues with their payment system on our side.

    As for the purchases you made, it can take up to 24 hours for them to finish processing. If you don't have them by then, you should check your purchase in the services screen. If it says 1 next to remaining, you'll need to reach out to PlayStation support. Otherwise, gather your proof of purchase and reach out to our live support team. They can make sure you get your FC points.

3 Replies

  • I also deleted the game, and downloaded again, but that didn’t work as well. 

  • Two of the purchases said that it went through, but no FC points are showing up on my account.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey SvenTheMan91​,

    I see that you've tagged this as PlayStation, is that right? If so, if you're having issues with the PlayStation store you might have better luck reaching out to them directly. We can't really help with issues with their payment system on our side.

    As for the purchases you made, it can take up to 24 hours for them to finish processing. If you don't have them by then, you should check your purchase in the services screen. If it says 1 next to remaining, you'll need to reach out to PlayStation support. Otherwise, gather your proof of purchase and reach out to our live support team. They can make sure you get your FC points.

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