Good afternoon. I'm facing the following issue: I purchased the game from Epic Games, and everything was fine when I played it on my laptop and through the cloud service. However, two weeks ago, the game started crashing when I tried to load it. I purchased it from Steam, but the problem persisted. I reinstalled everything, including Windows, and updated my drivers. Yesterday, a friend from another country tried to launch the game on Steam, and it also crashed. However, when he purchased it later in the evening, everything worked fine. How can I determine what is wrong with my game?