FC26 Crashing On Launch
For the past month and a half, 90% of the time when I attempt to launch FC 26 I will get the mini window that "Launching EA Anti-Cheat" and then I will be sent back to the EA window. Other times it w...
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EA_Aljo
Community Manager
Community ManagerHello. Please gather a DxDiag report and attach it to a response. Instructions can be found here. I'll review this and offer some troubleshooting steps. Thanks!
Hello there,
I've been having an issue with FC26. It goes to compiling shaders then when it gets to the end of the loading bar it completely restarts my PC.
I have attached a DxDiag for you to look at. Any help would be appreciated the game worked fine when I played on Thursday evening last week. Went to play again Sunday night and it wouldn't let me get past compiling shaders screen. I have tried most of the suggestions that have been made for others.
Cheers
Re-upload of DxDiag after trying a few more things.
Also can attach errors from event viewer if needed
- EA_Aljo
Thank you for the DxDiag. It looks like the problem is with your GPU driver. There's a lot of unknown details in your report. No driver date, display memory, feature levels, etc. There's a lot of "Unknown" fields in the GPU section. Please follow the below steps.
- Download DDU (Display Driver Uninstaller)
- Boot into Safe Mode
- Select AMD > Clean and restart
Next, install a stable driver, but not the latest one. Go back to a slightly older driver and try to avoid optional/beta releasesAfter this, Reset the shared and DX caches:
C:\Users\<you>\AppData\Local\AMD\DxCache
C:\Users\<you>\AppData\Local\D3DSCache
Documents\EA SPORTS FC 26\Now, verify DirectX is working. Run the DxDiag again. You should now see VRAM populated, Feature levels listed and "Unknown" is not listed everywhere. If you see this, most likely it's fixed.
Hopefully, this helps. Unfortunately, I'm about to head out for a week so I won't be able to continue troubleshooting this until I return. If you're still having trouble, try creating a new thread so that another CM can assist. Thanks and good luck!
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