MysteryGood
19 hours agoNewcomer
Game Crash
After opening FC26, I open ultimate team, I press to start the game, and then I load in, once the game has started after 2-3 minutes the FC26 application closes without any error messages. I've chec...
I just had some GOOD LUCK, I was able to download WinDbg and open analyse the crash dump, this was the output.... but this is a little complex for me to understand... Any experts in the forum that can make sense of this?
KEY_VALUES_STRING: 1
Key : AV.Type ¦ Value: Read
Key : Analysis.CPU.mSec ¦ Value: 687
Key : Analysis.Elapsed.mSec ¦ Value: 20414
Key : Analysis.IO.Other.Mb ¦ Value: 3
Key : Analysis.IO.Read.Mb ¦ Value: 1
Key : Analysis.IO.Write.Mb ¦ Value: 37
Key : Analysis.Init.CPU.mSec ¦ Value: 265
Key : Analysis.Init.Elapsed.mSec ¦ Value: 19484
Key : Analysis.Memory.CommitPeak.Mb ¦ Value: 489
Key : Analysis.Version.DbgEng ¦ Value: 10.0.29547.1002
Key : Analysis.Version.Description ¦ Value: 10.2602.27.2 amd64fre
Key : Analysis.Version.Ext ¦ Value: 1.2602.27.2
Key : Failure.Bucket ¦ Value: INVALID_POINTER_READ_c0000005_Engine.Render.Core2.PlatformPcDx12.dll!Unknown
Key : Failure.Exception.Code ¦ Value: 0xc0000005
Key : Failure.Exception.IP.Address ¦ Value: 0x7ff99083323d
Key : Failure.Exception.IP.Module ¦ Value: Engine_Render_Core2_PlatformPcDx12
Key : Failure.Exception.IP.Offset ¦ Value: 0x3323d
Key : Failure.Hash ¦ Value: {0557dba4-3fd0-8685-22e7-a481df034b71}
Key : Failure.ProblemClass.Primary ¦ Value: INVALID_POINTER_READ
Key : Faulting.IP.Type ¦ Value: Paged
Key : Timeline.OS.Boot.DeltaSec ¦ Value: 1604
Key : Timeline.Process.Start.DeltaSec ¦ Value: 202
Key : WER.OS.Branch ¦ Value: ge_release
Key : WER.OS.Version ¦ Value: 10.0.26100.1
Key : WER.Process.Version ¦ Value: 1.0.0.0
FILE_IN_CAB: CrashDump_2026.04.06_16.50.43.476.mdmp
COMMENT: Frostbite MiniDump. Address: 7ff99083323d (In Windbg type: .ecxr)
[EOF]
CONTEXT: (.ecxr)
rax=0000000000000004 rbx=0000000255517650 rcx=0000000000200021
rdx=00000002555175c0 rsi=0000000000000010 rdi=00000000fc56f708
rip=00007ff99083323d rsp=00000000fc56f690 rbp=0000000058fc0638
r8=00000000000ab909 r9=000000015fda0090 r10=0000000000000007
r11=00000000fc56f7d8 r12=0000000000000010 r13=00000002555175c0
r14=000000000000000b r15=0000000059f588f0
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
Engine_Render_Core2_PlatformPcDx12+0x3323d:
00007ff9`9083323d 488b8918010000 mov rcx,qword ptr [rcx+118h] ds:00000000`00200139=????????????????
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff99083323d (Engine_Render_Core2_PlatformPcDx12+0x000000000003323d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000200139
Attempt to read from address 0000000000200139
PROCESS_NAME: FC26.exe
READ_ADDRESS: 0000000000200139
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000200139
STACK_TEXT:
00000000`fc56f690 00007ff9`90816872 : 00000000`00000000 00000002`56a8a050 00000000`59f588f8 00000002`55512660 : Engine_Render_Core2_PlatformPcDx12+0x3323d
00000000`fc56f7e0 00007ff9`908a17a9 : 00000000`0000003c 00000002`55512660 00000000`59f588f8 00000000`0000003c : Engine_Render_Core2_PlatformPcDx12+0x16872
00000000`fc56f810 00007ff9`908a1d88 : 00000000`59f588f0 00000000`58c934e0 0000003d`0000003a 00000000`58c96be8 : Engine_Render_Core2_PlatformPcDx12!rc2DeviceInit+0x40ee9
00000000`fc56f880 00000001`4333214a : 00000000`58c934e0 00000000`fc3473a0 00000000`581a98d0 00000000`fc347260 : Engine_Render_Core2_PlatformPcDx12!rc2DeviceInit+0x414c8
00000000`fc56f960 00000001`43338a9f : 00000000`00000005 00000000`00000005 00000000`00000000 00000000`411f3120 : FC26!SoftMaxNormalize+0x2d3c6ea
00000000`fc56fa50 00000001`4333556d : ffffffff`ffffffff 00000001`4d7b3770 00000000`fc56fd00 00000001`4d7b3770 : FC26!SoftMaxNormalize+0x2d4303f
00000000`fc56fae0 00000001`43338982 : 00000000`f330c300 00000000`fc56fd38 00000000`00000010 00000000`03c92f00 : FC26!SoftMaxNormalize+0x2d3fb0d
00000000`fc56fc00 00000000`f330c300 : 00000000`fc56fd38 00000000`00000010 00000000`03c92f00 ffffffff`ffffffff : FC26!SoftMaxNormalize+0x2d42f22
00000000`fc56fc08 00000000`fc56fd38 : 00000000`00000010 00000000`03c92f00 ffffffff`ffffffff 00000001`411417e5 : 0xf330c300
00000000`fc56fc10 00000000`00000010 : 00000000`03c92f00 ffffffff`ffffffff 00000001`411417e5 00000000`000000a0 : 0xfc56fd38
00000000`fc56fc18 00000000`03c92f00 : ffffffff`ffffffff 00000001`411417e5 00000000`000000a0 00000000`0000004c : 0x10
00000000`fc56fc20 ffffffff`ffffffff : 00000001`411417e5 00000000`000000a0 00000000`0000004c 0000974b`f1d9a785 : 0x3c92f00
00000000`fc56fc28 00000001`411417e5 : 00000000`000000a0 00000000`0000004c 0000974b`f1d9a785 00000000`00000040 : 0xffffffff`ffffffff
00000000`fc56fc30 00000001`41121517 : 00000000`00090000 ffffffff`ffffffff 00000000`00000000 00000000`00010000 : FC26!SoftMaxNormalize+0xb4bd85
00000000`fc56fc80 00000000`00000578 : 00000000`fc790000 00000001`4112f007 00000000`00000578 00000000`41220700 : FC26!SoftMaxNormalize+0xb2bab7
00000000`fc56fcd0 00000000`fc790000 : 00000001`4112f007 00000000`00000578 00000000`41220700 00000000`00000002 : 0x578
00000000`fc56fcd8 00000001`4112f007 : 00000000`00000578 00000000`41220700 00000000`00000002 00000000`00000720 : 0xfc790000
00000000`fc56fce0 00000001`411217c1 : 00000001`4d150a90 00000000`412598a0 00000000`fc790000 00000000`002e0a02 : FC26!SoftMaxNormalize+0xb395a7
00000000`fc56fd20 0000974b`f1d9a7e5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : FC26!SoftMaxNormalize+0xb2bd61
00000000`fc56fd60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0000974b`f1d9a7e5
IP_IN_PAGED_CODE:
Engine_Render_Core2_PlatformPcDx12+3323d
00007ff9`9083323d 488b8918010000 mov rcx,qword ptr [rcx+118h]
SYMBOL_NAME: Engine_Render_Core2_PlatformPcDx12+3323d
MODULE_NAME: Engine_Render_Core2_PlatformPcDx12
IMAGE_NAME: Engine.Render.Core2.PlatformPcDx12.dll
STACK_COMMAND: ~29s; .ecxr ; kb
FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_Engine.Render.Core2.PlatformPcDx12.dll!Unknown
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 2.42.5.0
FAILURE_ID_HASH: {0557dba4-3fd0-8685-22e7-a481df034b71}
Followup: MachineOwner