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jegervladimir's avatar
jegervladimir
Seasoned Adventurer
3 days ago

Game crashes to deaktop after "retrieving data from the servers"

Hello everyone. Fc26 has worked fine for me on PC untill an hour ago. 2 hours ago I played some games, quit the game normally trough menu. Now when I have started the game it just keeps crashimg to d...
crashing
launching
pc
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 days ago

Hey jegervladimir​. Thansk for your report. If you are still experiencing these issues, try these additional steps and let me know if that works: 

  1. Delete the FC26 local cache/config files:
    • Make a copy and delete the existing settings folder from this location C:\Users[Username]\AppData\Local\EA SPORTS FC 26 (AppData is usually a hidden folder, so it can be made visible from the View dropdown.) 
    • Launch the game again.
  2. Repair Microsoft Visual C++ Redistributables:
    • open Control Panel  and go to Programs
    • Repair every “Microsoft Visual C++ 2015-2022 Redistributable”
    • Restart PC afterwards. This helped one of the players with a similar error 
  3. Run Windows system repair:
    • Open Command Prompt as Administrator
    • Run: sfc /scannow
  4. Add the game and the EA app to Windows Firewall exceptions

 

jegervladimir's avatar
jegervladimir
Seasoned Adventurer
3 days ago

None of that worked. This is clearly on your end and you need to find a fix. Because it's not possible the game works fine for 7 months, and it works the very same day, and one hour later it doesn't

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