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emmacroco's avatar
emmacroco
Seasoned Newcomer
9 days ago

game crashing on statup

when i load the game the splash screen opens like normal then once the actual game load the screen goes black for about 5 seconds and closes. Ive already tride load s of pc troubleshooting things and nothing worked. other games on the same pc and account work but nothing. Ive even tried another account  to play fc 26 and it loads fine. Its its obvious that its an account issue. ive spoke to multiple supervisors and the case keeps getting closed with no fix. Ive spoke to Senior Technical Advisor Anuj and Senior Supervisor Gaurav have both said its a profile issue.  i only but ea play to play fc 26 but ive only been able to play like 2 days of it becuse of this issue. 

If any ea staff need anything more pleas aks i just want it fixed 

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey there, I'm really sorry to hear about that. 

    Could you please try launching the game, and when it's trying to connect, select "stay offline" to see if the game launches? 

  • emmacroco's avatar
    emmacroco
    Seasoned Newcomer
    9 days ago

    The game doesnt go onto that bit it opens the game and just stays on a black screen nothing is acctually shown 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Thanks for the clarification. Could you please share a DxDiag with us and list the troubleshooting steps you've tried so far? 

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