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joshb4242's avatar
joshb4242
Seasoned Newcomer
2 days ago

I Need Help Connecting

Long story short, I left a Rush game in the pre-game lobby for the first time ever (by clicking Xbox button, closed app), I was on a time crunch and me not knowing the repercussions I didn’t realize there was a potential matchmaking ban for a short amount of time, which is fine I’ll deal with it. 

Unfortunately for me I did genuinely disconnect from a Rivals game a few hours earlier and I’m curious if my account has been flagged now. I rarely leave games by rage quitting, if ever, so I understand that may look unusual. 

But I have tried everything under the sun to reconnect to the EA servers, it’s been 8 or so hours now. I have hard reset my Xbox, cleared the cache, unplugged my xbox, unplugged my router, turned Eco mode on my xbox, even completely deleted EAFC off my xbox and redownloaded, I have no penalty history on my EA account and never have. I can connect online to other games (even other EA games) so it’s not a Wifi issue. 

What could potentially be the problem? Any help would be appreciated, thanks in advance! I regret leaving a Rush game lol

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Glad that worked, but it's not meant to be a permanent solution. If you can connect over a mobile hotspot, that means there's an issue with your home network/ISP. I'd recommend contacting your ISP to see if they are noticing any issues that might be blocking your access.

  • joshb4242's avatar
    joshb4242
    Seasoned Newcomer
    1 day ago

    Thank you for the reply and thanks for your help! This worked!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hello there. Sorry to hear about your issue with connecting. Are you getting an error message mentioning the ban or does it just say you can't connect? Also, as a test, can you try switching your connection to a mobile hotspot to see if that connects?

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