I want mbappe please

When I enter a match, I get kicked out immediately, even before the match is over. I might win, but I still get kicked out. I lost a match in the Ultimate Challenge 4 event. I loved the game at first, but after the new updates, I'm getting fed up with it. I hope EA SPORTS will fix this problem for me as soon as possible. Please, because I want the packs and I want Mbappe. There's another problem too: sometimes some players appear and then disappear after a while. I don't know why. I'm saying it again, please, EA SPORTS, fix my problem. Thank you.