Forum Discussion

anonymous_0707's avatar
2 days ago
Solved

id banned for hours

Recently when I played a match after that my game backed automatically and showed , 'Your account has been banned for hours '. The timeline is not given till how much time it is banned . Please fix my issue and I don't know if it is a glitch or what. Hope you resolve my problem.

Thank you 

  • Hi anonymous_0707​,

    I'm sorry, I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

    Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    Open the webform

    Fill out the form with as much detail as possible.

    Select Submit.

    Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi anonymous_0707​,

    I'm sorry, I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

    Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    Open the webform

    Fill out the form with as much detail as possible.

    Select Submit.

    Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

     

    - EA_Lanna

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