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198bfed4329cca6a's avatar
198bfed4329cca6a
Seasoned Newcomer
3 months ago

Incorrect Rivals Rewards – Division mismatch at rewards lock

Hello EA Team, I am reporting an issue regarding my Rivals rewards. During the week, I reached Division 1 and played multiple matches at that level. I did not intentionally demote or manipulate my ...
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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 months ago

Hey 198bfed4329cca6a​,

Unfortunately we can't look into accounts here on the forums. I'm not seeing a lot of reports on this, but I'll keep my eyes open just in case. In the meantime, I'd recommend reaching out to our live support team. They should be able to take a look into your rewards for you.

198bfed4329cca6a's avatar
198bfed4329cca6a
Seasoned Newcomer
3 months ago

Hello, i already talked with them. They guided me towards you guys.

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