They’re unlikely to do anything unless it’s a widespread issue. Since the game launched, I haven’t been able to view the connection quality report. The only thing I see is the in-game ping (24 ms) and occasional glitches or freezes accompanied by a “unstable connection” message. The only thing they can say is:
I understand that this whole situation with your account issue is very unpleasant for you. However, this isn’t a widespread issue, and if it requires escalation to a higher level and individual review, then this matter should be raised specifically through customer support. Try contacting them again and explaining the situation.
Technical support won't be able to help you either, since they're limited to certain scripts and actions. Until the engineers fix the servers so they work properly, we'll be stuck playing in random matchmaking, where your connection quality will fluctuate wildly—even if your stats in the report look stable.
Thanks for the comment, but this isn’t related to my connection quality or an isolated issue. It has nothing to do with lag, freezes, or matchmaking fluctuations.
I’m running a stable 14 ms RTT to the GCP Warsaw server, jitter below 0.1 ms, and 0% packet loss. Offline modes work perfectly with zero delay. The problem is that the server is processing inputs in the wrong order, and this behavior started immediately after the April 1st update.
This is not latency — it’s input reordering inside the server‑side input buffer/prediction system. Multiple players across different platforms are reporting the same behavior on the EA Forums.
This looks like a regression introduced in the latest patch and needs the netcode/input pipeline changes from April 1st to be reviewed, rather than being handled through standard customer support scripts.
