Possible fixes for “It is not possible to sign up. There are problems with the enrolment services” in FC 26 Web/Companion App:
1. Make sure you have created your FUT Club on console/PC
- Log into Ultimate Team mode at least once on your PS5/PC and finish the intro setup.
- Without this, the Web/Companion App cannot activate.
2. Log out everywhere, then back in
- Sign out of the EA App, PSN, and Companion/Web App.
- Clear browser cache/cookies or reinstall the Companion app.
- Log back in with the EA account linked to your PSN ID.
3. Check linked accounts
- Go to https://myaccount.ea.com → “Connections”.
- Confirm your PlayStation account is linked to the EA account you use in-game.
4. Confirm platform eligibility
- FUT Web/Companion App only works for the “main” platform linked to your EA account.
- If you have multiple accounts, check you’re logging into the right one.
5. Enable login verification
- Go to https://myaccount.ea.com/security → turn on 2FA.
- This is sometimes required before the apps work.
6. Wait for full server sync
- After starting your FUT Club, it can take several hours (sometimes up to 48h) before the web/companion apps activate.
7. Check EA server status
- Visit: https://help.ea.com/en/server-status/
- If enrolment services are down, the issue will resolve once servers stabilize.
8. If nothing works:
- Contact EA Support: https://help.ea.com
- Provide your PSN ID, EA account email, and note that FUT works on console but the web/companion apps show the enrolment error.
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