Forum Discussion
22 Replies
- Exoskeleton199011 days agoNew Novice
Here is the 2nd Dxdiag.
- EA_Aljo11 days ago
Community Manager
Thanks. Here's what I'm noticing:
- You're still using an insider build of Windows. This can cause Error (9)
You also need to perform a clean install of the GPU driver after Windows has been reinstalled.- Boot into Safe Mod
- Use DDU (Display Driver Uninstaller) to uninstall the previous driver
- Install the most current WHQL AMD driver
- Disable hardware acceleration in your browser. This is temporary
- Don't install the optional preview driver
After you've done these, turn off the following:- Hyper-V
- Virtual Machine Platform
Windows Hypervisor Platform - Memory Integrity
Let me know what happens. Thanks! - Exoskeleton199011 days agoNew Novice
I ve tried everything and again the same problem comes up!!!
- EA_Aljo11 days ago
Community Manager
Ok. Next, open the Event Viewer. Go to Applications and Services Logs > Microsoft > Windows > CodeIntegrity > Operational. Check to see if there are any errors that occur at the same time you run FC 26. Messages similar to:
- Code Integrity determined that a driver failed signature verification
- A driver was blocked from loading
- Kernel-mode driver … was blocked
See if any of these reference Javelin, AC, EA or "driver blocked". If you see any of this, copy the full event text out and either post it here or send it to me in a private message. - tony528011 days agoRising Scout
Same issue does it crash after the splash screen film your crash using snipping tool
- EA_Aljo11 days ago
Community Manager
You actually have a different issue. While your game is crashing at the same point, you are able to get past that on another account. It's a pretty odd issue that I'm looking in to for you.
- Exoskeleton199010 days agoNew Novice
Good morning. I ve searched the events in the event viewer and i didnt see any of the errors you mentioned.
- acrawf9910 days agoRising Newcomer
Been following these steps due to the same issue (except rolling back my update as I don't see why that should be necessary as every other game has no issue), also see nothing similar in the event viewer
- EA_Aljo8 days ago
Community Manager
Hello. Please start a new thread and tag me in it. That way we can keep track of the troubleshooting for each of you as most likely, there's a different issue causing this. Thanks!