Forum Discussion
22 Replies
- EA_Aljo2 months ago
Community Manager
Thanks. Here's what I'm noticing:
- You're still using an insider build of Windows. This can cause Error (9)
You also need to perform a clean install of the GPU driver after Windows has been reinstalled.- Boot into Safe Mod
- Use DDU (Display Driver Uninstaller) to uninstall the previous driver
- Install the most current WHQL AMD driver
- Disable hardware acceleration in your browser. This is temporary
- Don't install the optional preview driver
After you've done these, turn off the following:- Hyper-V
- Virtual Machine Platform
Windows Hypervisor Platform - Memory Integrity
Let me know what happens. Thanks! - Exoskeleton19902 months agoNew Novice
Here is the 2nd Dxdiag.
- EA_Aljo2 months ago
Community Manager
Can you get me another DxDiag report? I'd like to go over it now that you've made those changes.
- Exoskeleton19902 months agoNew Novice
Mate i tried everything and still i got this error. Everytime i try to open ea fc 26 it tries to reinstall , update and start javelin anticheat and then the error come up.
- Exoskeleton19902 months agoNew Novice
Thank you very much for the reply. I ll try everything and i will reply again!!!
- EA_Aljo2 months ago
Community Manager
Thanks. Here's some suggestions after reviewing your DxDiag.
- It looks like you're using an insider or preview build of Windows 11. Try using a sable public release build instead
- You have multiple Razer filter drivers. Disable or temporarily uninstall overly and hook tools if you have them. Discord, RTSS/MSI Afterburner OSD, ReShade, recording overlays, etc. Then try launching FC 26 again.
- As a test, try temporarily turning off Hyper-V, Virtual Machine Platform and Windows Hypervisor Platform. Then, reboot.
Let me know if this helps or not. Thanks again! - Exoskeleton19902 months agoNew Novice
Here it is!!!
- EA_Aljo2 months ago
Community Manager
Hi there. If you can attach a DxDiag report, I'll go over it and make some suggestions. Instructions for that can be found in this article. Thanks!
- Exoskeleton19902 months agoNew Novice
I did all of these steps but nothing changed again!!!
- juventusu70002 months agoRising Vanguard
Hello, try putting your PC offline then uninstall and reinstall EA Javelin anti cheat from here https://help.ea.com/en/articles/platforms/pc-ea-anticheat/ then try to start the game first offline then online and check if it works, if it doesn't work you can try clearing the cache of the EA app, if it still doesn't work you can first make a backup of the EA SPORT 26 folder (located in C:\Users\your user\AppData\Local\EA SPORTS FC 26) then delete the original folder so as to force the game to recreate clean data from the last update.