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Kaushkrish's avatar
Kaushkrish
Seasoned Newcomer
6 days ago
Solved

Keeps saying server is down

I have been having issues with logging in and playing for a week. First I need to spend 30 mins, trying to login.It says the server is down, or I need to be signed in even though I am. Then after the game, it takes 15 mins to get back to the home page. If I don’t wait, I get a DNF message. I’m on a PS5 based in North America. Can u please look into it?

  • Hey there. Thanks for reaching out. Let's see if a through power cycling of your equipment will help. Please try these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know how it goes. Good luck!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey there. Thanks for reaching out. Let's see if a through power cycling of your equipment will help. Please try these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again


    Let me know how it goes. Good luck!

  • Kaushkrish's avatar
    Kaushkrish
    Seasoned Newcomer
    6 days ago

    Got it working the 3rd time… thanks!!!Doesn’t seem to work. Tried doing it twice.

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Great! Glad it's working now. If you have any other issues, please reach out again. Good luck on the pitch!

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