Possible solutions for missing Pre-Order / ICON rewards in EAFC 26:
- Confirm you pre-ordered the correct edition (e.g. Ultimate Edition) before the cutoff date
- Make sure you are logged into the same EA account used for the purchase
- Restart the game and EA App to force a refresh
- Verify/Repair game files in EA App or Steam
- Check Ultimate Team “Store” → “My Packs” (sometimes rewards are hidden there)
- Try logging into another game mode (Career Mode, Clubs, Kick-Off) and then return to Ultimate Team
- Wait up to 24–48 hours after Early Access launch (some rewards are delayed in rollout)
- Ensure your EA App cache is cleared:
C:\Users\[YourName]\AppData\Local\Electronic Arts\EA Desktop\Cache
- Double-check your purchase confirmation email or order history inside the EA App
➡️ If the ICON/Pre-Order content still hasn’t appeared:
Create a ticket at the EA Helpdesk: https://help.ea.com
