Forum Discussion

Newcomer

6 hours ago

Solved

My FC Mobile account has been banned

My FC Mobile account has been banned and I don't know why. Please unban me as soon as possible or I will delete the game from my device permanently. My email address is [edit: email address removed]

freezing

EA_Lanna
5 hours ago
Hi 11t7q7dat2b5,

Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

5 hours ago

Hi 11t7q7dat2b5,

Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.