My game disconnects every 30 seconds
Hi, I need help with my EA account. My game disconnects every 30 seconds when online(my wi-fi is ok), offline works perfectly . It happened on EA FC 26 (EA App). I think my cloud data/profile is cor...
Forum Discussion
Thanks, but I already tested with a wired connection and the issue is exactly the same. I also tested on a different network (mobile hotspot) and the problem still happens ONLY with this EA Account. When I log in with a new EA Account, the game works perfectly online with zero disconnects on the same PC and same connection. This proves the issue is not my Wi-Fi or my setup but something corrupted on my EA cloud profile. Could you please escalate this to have my cloud saves/profile reset on your side? Troubleshooting steps don’t help because the issue follows only this account, not the device or the network.
EA_Aljo
Community Manager
Community ManagerWe can't actually delete your cloud saves or reset your profile. Can you show me a screenshot of the Connection Quality Report?
Thank you for your support. I’m attaching the images of my connection test. Let me know if you need anything else. I bought FIFA on Amazon on 22/11/2025 and they provided me with the EA code, and since the first day I logged in I have had this issue.
- EA_Aljo
This is looking like an issue with your ISP or home network due to the packet loss. This is common with wireless connections. However, your test says that you're wired. Are you sure you're on a wireless connection? The 88 score is also very low. It would be good to contact your ISP to see if they are noticing any issues.
Thanks for the reply, but the packet loss cannot be the cause because I already tested with multiple networks (including a completely different connection) and with a wired setup, and the result is always the same only on this EA Account. When I use a new EA Account on the same PC, same cable and same network, the game works perfectly online with zero disconnects. This proves that the issue is linked to my EA cloud profile and not my ISP or my home network.
