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sagarrawat004's avatar
sagarrawat004
Rising Traveler
3 months ago
Solved

Not able to stay connected to EA servers - Jio Fiber

Hi All, I am a FC26 user and I have using the game for a month now. Since last 2-3 days, I don't know why but my internet is not able to stay connected with EA servers despite having stable connect...
connectivity
crashing
lag
playstation
  • EA_Aljo's avatar
    EA_Aljo
    3 months ago

    Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 months ago

Hello, everyone. We're currently investigating this. At the moment, the best we can advise is to go through the connection troubleshooting steps here.

You also can check the quality of your connection with the Connection Quality Report.  If that test shows any packet loss, it's possible that is why you're lagging/disconnecting. That would be an issue with the ISP or your home network equipment.

We'll provide an update when we have one. If this is an issue with the ISP, there is little we can do to help.

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