Not able to stay connected to EA servers - Jio Fiber

Hi All, I am a FC26 user and I have using the game for a month now. Since last 2-3 days, I don't know why but my internet is not able to stay connected with EA servers despite having stable connect...

connectivity

crashing

lag

playstation

EA_Aljo
2 months ago
Hello, everyone. We have investigated this and are not finding any issues on our end. Please contact your ISP for assistance. Thank you.

Dha1sa

Rising Rookie

2 months ago

Surely not? I am having the same issue with mobile Hotspot as well

EA_Aljo

Community Manager

2 months ago

We'll have to go through connection troubleshooting if you can't stay connected. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!

Uday_Kler
Seasoned Novice
2 months ago
What's the point? I ran one and shared it here and because the results did not show any problem, I did not even get a response from you.
- EA_Aljo
  Community Manager
  2 months ago
  Apologies for missing yours. There are a lot of responses here. Your test is showing packet loss. That most likely is why you're disconnecting frequently. Try the connection troubleshooting steps here. If they don't help, contact your ISP for assistance.
  - Uday_Kler
    Seasoned Novice
    2 months ago
    Do you go around in circles on purpose to evade the actual issue? I already responded to this baseless packet loss thing:
    "My packet loss is 0.02%, which is statistically irrelevant for real-time gaming. Also, something that EA says is "great" as you can see in the screenshot.
    For context, online gameplay degradation normally starts at ~1–2% packet loss. 0.02% means 2 dropped packets out of 10,000 — far too low to cause disconnects, lag, or handshake failures. So the issue I’m facing isn’t due to my connection quality or packet loss."
Dha1sa
Rising Rookie
2 months ago
Here, the in-match connection is not the problem, if it is working, it is working as usual. The problem is
Logging into UT is slow, and hit-and-miss.
Browsing through menus, doing sbcs, squad loading takes minutes or fails more often than not.
Sometimes suddenly during match "Connecting to UT servers is not possible at that rime" message comes and I am kicked to the main menu with no prior lag issue.
As a result of the terribly laggy menus, to play I have to ask my friend to add me to lobby so I can play some matches.
Only UT is problematic, no other gamemode is suffering and the game itself connecting to EA servers (in the global main menu) is not a problem at all.
- EA_Aljo
  Community Manager
  2 months ago
  According to your CQR, the issue is being on a wireless connection. Can you switch to a wire or is your router too far away?
  - Dha1sa
    Rising Rookie
    2 months ago
    I know you are trying to rule out factors as you're trained to do, but I've been using Wi-Fi for 6 years now and never faced any problems of such nature in Ultimate Team until it started 8-10 days ago. So please focus on the main issue.
- vandanpat
  Seasoned Newcomer
  2 months ago
  Same issue with me on Jiofiber, also talked to the ISP multiple times, tried hard resetting the router multiple times yet same problem persists