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7mowdd3's avatar
7mowdd3
Newcomer
20 hours ago
Solved

Permenant Football Soccer ban

I received the ban page as soon as I logged in into FC 26, the ban states that my account has been suspected of coins transfer, and I was banned from playing any of their games ever again. What happened the day before is that I got the new released card 98 rated Luis Diaz futties version from a tradable pack, then immediately sold him for over 800 k coins, 820-835 k coins to be exact, in the official transfer market btw, then decided to buy a 600 k coins pack from the game's store then got really good players ( 99 rated Ronaldinho). And I think that this is what triggered their AI anti-cheat system (idk what it's name is) that ultimately banned my account permenantly.

I have already submitted multiple ban appeals using the ban history tool, and they all were denied by the AI generated response while not providing a clear reason or explanation. I have been a player and a supporter for this company since 2022 and have never participated in such activity and never even thought about it, and it's sad to see my account get permenantly banned over a stupid mistake made by an AI defense system. I hope that it is clear and understandable enough to reach those how can help, Thanks for your corporation!!

  • Hello. Bans appeals are reviewed by a human. If you have used up all your appeals, the ban will need to remain in place since they haven't found any evidence that warrants overturning it. If you haven't used up all the appeals, you're welcome to submit another. Instructions can be found in this article regarding bans and suspensions. Thanks!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    If you have any more available, you're welcome to try again. Unfortunately, we don't have any details on bans and we're not able to assist with them other than referring you to article I mentioned previously.

  • 7mowdd3's avatar
    7mowdd3
    Newcomer
    15 hours ago

    I think that I have used more than 3 appeals but have not received any proof or evidence for why my account was suspected for balance transfer. I would be greatful if I got any new info and if I can get my account back.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hello. Bans appeals are reviewed by a human. If you have used up all your appeals, the ban will need to remain in place since they haven't found any evidence that warrants overturning it. If you haven't used up all the appeals, you're welcome to submit another. Instructions can be found in this article regarding bans and suspensions. Thanks!

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