Forum Discussion
EA_Aljo
Community Manager
1 day agoHi there. You should be able to open a case to get some help with this. Try following these steps:
- Go to help.ea.com
- Type EA Account into the search field
- Select the EA Account tile
- Click on See more topics
- Select 'I need to update my EA account information'
- Click on the option for chat
That should let you open a case. Thanks!
- Mehdiparrain1 day agoNew Novice
The live chat option is not visible for me. I tried to open two different tickets for my two issues on help.ea.com, but the problem is that my case history is empty and there is no tracking available. I also attempted to contact support on Twitter/X, but I have not received any response. I have been trying for several days without receiving any assistance.