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Mehdiparrain's avatar
Mehdiparrain
Rising Novice
28 days ago

PSN Linked to Wrong EA Account – FC Hub Not Working

Hello, I am on PS5 and I have two EA accounts with two different email addresses. My PlayStation account is linked to the old EA account, which is blocking access to FC Hub and FC Pro rewards on EA...
connectivity
playstation
progress issue
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
28 days ago

Hi there.  You should be able to open a case to get some help with this. Try following these steps:

  1. Go to help.ea.com
  2. Type EA Account into the search field
  3. Select the EA Account tile
  4. Click on See more topics
  5. Select 'I need to update my EA account information'
  6. Click on the option for chat

That should let you open a case. Thanks!

Mehdiparrain's avatar
Mehdiparrain
Rising Novice
21 days ago

I have been chasing this issue for more than two weeks now, and no solution has been provided. I can’t even play the game.

 

I contacted you regarding a major blocking issue that has been ongoing for over two weeks, and I still haven’t received any proper response. I also posted the problem on the forum without any feedback, and every time I try to contact support via live chat, I only receive automated bot replies.

 

After changing my EA account email, EA FC 26 Live Services no longer work on PS5.

FUT Web App works correctly, but PS5 Live Services (FC Hub / Season XP) are unavailable.

 

This issue clearly requires a manual resynchronization of my EA FC 26 Live Services.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    There is no such thing as a "manual resynchronization of FC 26 Live Services". It sounds like you're talking about the issue here where we have posted a workaround.

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