R2 button opens ea connect menu in middle of a game

The r2 button is bringing up the ea connect menu even when you are in a game. It fixes itself when you close and re open the game but it comes back after a little time. 

It makes the game unplayable. As you can’t sprint when this happens. And once the menu is brought up it doesn’t even pause the game and you can’t control your players till the menu is closed. You’re basically guaranteed to loose when this happens and I’ve had to forfeit tournament games, rivals games and squad battles. Really annoying as it impacts your rewards. 

I have 2 videos of this happening to me! I’ve attached one - what’s the point in buying ultimate edition if we can’t even play properly to get the rewards. Hope ea compensate us for this at least with some good in game rewards. 

im on ps5.