Second local account cannot load data in kick-off Unable to retrieve data error

Hello,

I am having an issue with EA Sports FC 26 on the same console.

When I try to add a second local account for split-screen (even in offline Kick-Off),
the game shows “Unable to retrieve data” and only one account is allowed to join.

Important details:
- This happens even in offline modes (Kick-Off)
- Second controller is assigned to a different console user
- Both console users have separate EA accounts
- Guest account is NOT used
- Local saved data/cache has been cleared
- Console has been fully power-cycled
- EA servers are connected successfully
- The issue persists every time

It looks like a local EA profile synchronization or entitlement bug for the second account.

Platform: [PS5 / Xbox Series X|S]
Console region: Turkey
Game version: Latest update installed

Please reset or resync the EA profile data for the second account on your side
or advise how this profile can be fixed.

Thank you.