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Mat_heg_86's avatar
Mat_heg_86
New Traveler
8 days ago

Server timeout PS5

I’ve been having issues with PS5 sever timeouts for about two weeks now. I’ve spent countless time chatting with support, which ends up being copy and paste answers and support, same attempts at resolving etc. I’ve changed my DNS settings about 10 times, deleted game and reinstalled about 5 times, deleted my account settings countless times, reset internet, reset PS5 (completely removing cables), emptied all my squads and created blank ones several times. Once agent said they “made a change on your account”; nothing supports a resolution. 

Other accounts work fine, companion app works fine, web app works fine. Even when timing out, I can still change music, open and respond to socials etc. it works for a while after a game restart, before timing out again. 

This happens in SBCs, the Club, Store, game modes etc. it’s becoming almost unplayable and yet the support I get offered is exactly the same, on repeat. 

The money spent on this game over decades of playing, yet the only option I am being left with is create a new account and start again (in March!) 

any help? 

65 Replies

  • Red_army1365's avatar
    Red_army1365
    Seasoned Newcomer
    8 days ago

    I have the same issue in the past 4 days. I checked my connection (getting 325 mbps on wifi and 850 mbps on LAN with upload of 250 mbps) so the internet is not the issue. There is times I can open couple sbc’s and open packs but it gwts disconnected every 2 min or not reconnecting to servers at all.

  • Mat_heg_86's avatar
    Mat_heg_86
    New Traveler
    8 days ago

    Several messages, or no message at all just a constant loading sign which takes 2 minutes or longer; as in the pictures above 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    When are you getting the server timeout message? Can you get me a screenshot of the error?

  • EA_Aljo​ if it doesn’t work again, it says the following: everything “great”, 98/100 connection score; 9.22ms Ping; 0.22ms Jitter; 0.01% Packet loss. Connection Quality = Great; and finally network type is Ethernet. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 days ago

    I'm not seeing it. Can you try again?

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