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027ob1ugdjb8's avatar
027ob1ugdjb8
Rising Novice
2 months ago

Severe FPS Drops and Poor Performance in EA SPORTS FC 26 on PC (Steam)

Hello EA Support,   I am experiencing a serious performance issue in EA SPORTS FC 26 on PC (Steam).   Every time I launch the game and start a match, the frame rate drops from around 144 FPS to 1...
freezing
lag
pc
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Thank you. Can you either attach it directly to a response or make the file public? It's currently restricted.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thank you. Appreciate you grabbing the DxDiag. 

    1. It looks like there are crashes with EA AntiCheat so I'd like you to repair it. Go to \EA SPORTS FC 26\__Installer\EAAntiCheat\EAAntiCheat.Installer.exe. Uninstall AntiCheat, restart Windows, reinstall AntiCheat and restart again. 
    2. Disable/enable HAGS (Hardware-Accelerated GPU Scheduling. If it's disabled, enable it. If it's enabled, disable it.
    3. Do you normally use 1440p? If so, set your resolution to 1920x1080, fullscreen (not borderless) and render scale 100%
    4. Use MSI Afterburner or the Nvidia App to check GPU, CPU, VRAM usage as well as the GPU clock when the FPS drops. If your GPU usage falls below 30%, some piece of software is most likely causing this to happen.
    5. Delete the FC 26 settings folder. You can also rename it. It should be at Documents\EA SPORTS FC 26\

    Test the game after performing a Clean Boot. Temporarily disable these and test again:

    • RGB software
    • ASUS Armoury Crate
    • MSI Afterburner
    • RTSS
    • Logitech software
    • Discord
    • VPN software
    • monitoring tools


    Let me know what happens. Thanks!

    • Aviboyd13's avatar
      Aviboyd13
      Rising Newcomer
      2 months ago

      Aljo, you seem to assume all users are some kind of technical genius do you not? I'm quite tech savvy but you've lost me with much of the above.  Where do you even locate half of it?  If this problem was previously fixed with no user intervention why on earth are you asking paying customers to do all of this?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Many PC users are more tech savvy. If there's some confusion about a particular step, let me know which one.

        Also, these suggestions are based on the DxDiag they submitted. They don't apply to everyone since rarely are 2 PCs identical.

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