My EA account mail is changed by hackers. Please help.!
Dear EA Team,
I am writing to request urgent assistance in recovering my EA account, which has been compromised. The primary email address has been changed without my authorization, and I am currently locked out of my account.
Chronology of the Incident:
I only discovered this issue on September 10, 2026, when I attempted to log in to play online and found that my credentials no longer worked because someone had changed the registered email. Upon checking my Gmail account, I discovered that a hacker had compromised my email on September 3, 2026. The hacker requested several security codes and moved all EA-related emails directly to the Spam folder, which is why I did not notice any security alerts at the time.
I have never owned or used the new email address currently attached to my EA profile. I strongly believe someone has hacked into my account and changed the email address without my permission.
To prove my ownership, here are my original account details and the purchase information for EA SPORTS FC™ 26:
Original Email Address: [edit: email address removed]
EA ID (Username): bebenanjay (right now became atinanjay because bebenanjay already been used)
Device Type: Nintendo Switch 2
Purchase Details:
Purchased Item: EA SPORTS FC 26 The World's Game Edition
Transaction ID: 52537890880
Transaction Date: 7/8/2026 18:26:53 (24H PDT)
Unit Price: $15.99
Total Amount: $15.99
I want to recover my account and link it back to my actual email as soon as possible. I have attached the relevant screenshots (the error screen). Also I have the the purchase and platform information.
Please let me know what steps I need to follow to prove my ownership and get my account back.
Thank you for your support, and I look forward to your urgent response.
Best regards,
Benny
[CM Edit] Removed personal email address and transaction information for privacy and security.
Hi Atianjay,
Sorry to hear your EA Account was compromised and the email address was changed without your permission.
Since you no longer have access to the account, please follow the steps in our account recovery guide here:
What to do if your EA Account was hacked
If you’re unable to recover the account through the steps in the guide, please scroll to the bottom and select Contact Us so the Support team can help with account recovery and ownership verification.
You can provide the original account details, purchase information, and any other relevant information directly to Support during the recovery process.
For your privacy and account security, please avoid posting email addresses, transaction IDs, or other account verification information publicly on the forums.
I hope the Support team can help you regain access to the account as soon as possible.
