slow motion or heavy laggy

Hello EA Support Team,

I hope you're doing well.
I am reaching out because I am experiencing a major performance issue with EA Sports FC 26. Despite having an active EA Play Pro subscription, I have not been able to properly play FC 26 even twice since day one.
The game suffers from extreme lag, heavy stuttering, and constant freezing, making it completely unplayable.

This is very unexpected because my system has always run all previous FIFA titles and FC 25 smoothly. Since purchasing FC 26, I have reinstalled the game several times, updated all drivers, checked Windows updates, reset settings, and tried every recommended solution.

I have also tried every method suggested on YouTube, Reddit, EA Forums, community guides, and troubleshooting articles, but unfortunately none of them have worked. The problem still persists no matter what I try.

Because of this, I am forced to play FC 25, which has many issues and is not an acceptable alternative. I truly want to enjoy FC 26 and experience the improvements everyone talks about.

I kindly ask for your assistance in resolving this issue.
I am fully willing to cover any required costs if that helps fix the problem. If possible, I would greatly appreciate remote support through TeamViewer or AnyDesk, so that one of your technical specialists can directly access my system and diagnose the issue.

My System Specifications:

Laptop: Lenovo Legion 5 Pro

CPU: Intel Core i7-11800H

RAM: 16GB DDR4

GPU: Nvidia GeForce RTX 3050 Ti

OS: Windows 11

Storage: NVMe SSD

Graphics Drivers: Latest version installed

EA App: Updated to the latest version

Subscription: EA Play Pro (Active)

Please help me identify the cause of this issue or let me know if there are any known problems with FC 26 on similar hardware.
I would be very grateful for any assistance or guidance you can provide.

Thank you very much for your time and support.

Best regards,
Majid