Stuck in "Session Ghost" for 32+ hours"Connection to Ultimate Team not possible"
Hi everyone,
I am writing this because I’ve been unable to access Ultimate Team on my main account for over 32 hours (since yesterday, 11:00 AM).
The game keeps telling me: "You are already logged into Ultimate Team on another device" or "Connection to Ultimate Team is not possible at the moment."
Here is the situation:
My other accounts work perfectly on the same console (PS5), so it’s not a connection or hardware issue.
There are NO BANS or sanctions on my account (checked via EA Help "Ban History").
I was playing between New-Gen and Old-Gen versions when the issue started.
Everything I’ve already tried (without success):
Changed my EA password and removed all trusted devices.
Logged out and uninstalled the Companion App/Web App.
Power-cycled the console (unplugged for 30+ mins).
Deleted all squads via the Web App (as suggested by a chat agent).
Contacted EA Help Chat 4 times – the last agent (Atul) told me he couldn't do anything and sent me here.
It seems my account is stuck in a "Ghost Session" on the server side. It refuses to time out. Can a Community Manager please look into my Case
Thanks for the reply. I’ve just tried all your suggestions:
I created a new empty squad and listed a player on the transfer market via the Web App.
I tried the 'back-to-back' method (over 10 rapid login attempts on the console).
Regarding your question, the issue has been happening on both Old-Gen and New-Gen versions from the very beginning, so the problem is definitely linked to my account ID on both versions.
Unfortunately, nothing has worked so far.
As you suggested, I am now going to stop all login attempts (Console, Web App, and Companion) for a full 24 hours to let the server session clear itself. I will report back tomorrow to let you know if the 'stuck' state has finally refreshed.
Thanks again for the help.
