Stuck in "Session Ghost" for 32+ hours"Connection to Ultimate Team not possible"
Hi everyone,
I am writing this because I’ve been unable to access Ultimate Team on my main account for over 32 hours (since yesterday, 11:00 AM).
The game keeps telling me: "You are already logged into Ultimate Team on another device" or "Connection to Ultimate Team is not possible at the moment."
Here is the situation:
My other accounts work perfectly on the same console (PS5), so it’s not a connection or hardware issue.
There are NO BANS or sanctions on my account (checked via EA Help "Ban History").
I was playing between New-Gen and Old-Gen versions when the issue started.
Everything I’ve already tried (without success):
Changed my EA password and removed all trusted devices.
Logged out and uninstalled the Companion App/Web App.
Power-cycled the console (unplugged for 30+ mins).
Deleted all squads via the Web App (as suggested by a chat agent).
Contacted EA Help Chat 4 times – the last agent (Atul) told me he couldn't do anything and sent me here.
It seems my account is stuck in a "Ghost Session" on the server side. It refuses to time out. Can a Community Manager please look into my Case