Here's video evidence that something unusual is happening.
I've lowered the resolution for now to post, but I have a clearer version.
You should be able to see the following three things:
1. I currently only own the Gold Common Roberto Sanchez.
2. I searched for players with evolutions that are applicable to anyone 86 or below.
3. When I tried to select the Gold Common Roberto Sanchez, for some reason it was determined that I already had the evolution version and I couldn't select him.
When my 84 overall Roberto Sanchez disappeared in SBC on December 12th, it was not my fault. This is evidence that an EA glitch caused Sanchez to disappear in an abnormal way, corrupting the data. You should be able to see it.
Please analyze past data and logs and return my 84 overall Roberto Sanchez.
Community ManagerThank you. We're not able to confirm there was an issue with the SBC from your video. You'll need to contact an advisor to have them investigate your account to find out where the 84 Sanchez went. Cases can be opened by using the 'Contact us' button at the bottom of this page.
I understand. I wasn't able to capture the exact moment of the SBC bug I received, but I think you can see that something strange is happening. I'll try reopening the case again from the "My Cases" section of the inquiry.
I've just sent the video and contacted EA again.
Given all this evidence and the abnormal current situation, if they don't conduct a thorough investigation and take no action, I won't buy this game again next year. I've been buying the series every year since 2012, and I've had enough of being treated unfairly.
Please tell the specialist department to send me the results of their investigation. Thank you.
Because it was a bug in the webapp, there was no way to record a video of the moment.
There is no capture function like the PS5, and something that shouldn't have happened happened suddenly, so there was no chance to record it.
However, the video I took this time is evidence that the effects of the bug are still being felt, right?
It's clearly abnormal.
Please be sure to accurately investigate the logs and data.
