Community ManagerThank you. We're not able to confirm there was an issue with the SBC from your video. You'll need to contact an advisor to have them investigate your account to find out where the 84 Sanchez went. Cases can be opened by using the 'Contact us' button at the bottom of this page.
Because it was a bug in the webapp, there was no way to record a video of the moment.
There is no capture function like the PS5, and something that shouldn't have happened happened suddenly, so there was no chance to record it.
However, the video I took this time is evidence that the effects of the bug are still being felt, right?
It's clearly abnormal.
Please be sure to accurately investigate the logs and data.
