Title: Unable to Redeem Previous Season Upgrade and Cannot Open Packs

Hello FC26 Team,

I recently returned to the game after a period of inactivity, and I still have rewards and an upgrade from the previous season. However, I am facing a technical issue that prevents me from accessing them.

Whenever I enter the store to open my packs, I receive a message saying:

"You have an upgrade that has not been redeemed."

But when I click on the button to redeem the upgrade, the game immediately kicks me out of the store.

I have tried the following steps, but the issue remains:

- Attempted to redeem the upgrade from the in‑game store.

- Tried again using the mobile companion app.

- Contacted support, and they directed me to report the issue here in the community forum.

At the moment, I cannot open any packs at all because the game will not allow me to proceed until the upgrade is redeemed. This makes the issue even more urgent.

I kindly ask for your assistance in resolving this problem so I can access my rewards and use the store normally again.

Thank you in advance for your help.