ToS Appeal Still Pending After 20 Days – Unable to Reach EA Help Advisor

Hello,
I'm hoping an EA Community Manager can provide some guidance because I have been unable to get any meaningful update through EA Help.

My EA SPORTS FC account received a permanent online-access sanction for alleged cheating on August 14, 2026. I appealed the sanction and my appeal has now been pending for approximately 20 days. EA Penalty History still shows “Your appeal is pending.”

I have never used cheats, bots, modified software, automation, unauthorized third-party tools, farming, win-trading, or had another person play matches on my behalf. I have used this EA account since 2013, which is why receiving a permanent sanction covering past, current and future EA SPORTS FC titles has been extremely concerning.

I have already spoken with EA Help advisors on previous occasions. They confirmed that my dispute is active and being reviewed by the Terms of Service team. I was initially told that I could expect a response within around 10 days, although it could sometimes take longer, and I was specifically advised not to submit another appeal or create duplicate disputes because that could delay the existing review.

It has now been 22 days since the sanction and around 20 days since my properly submitted appeal, and I have received no decision or communication from the Terms of Service team.

Today I have also spent a significant amount of time trying to contact EA Help simply to ask for an update, but the automated assistant repeatedly ends the interaction before I can reach a human advisor.

I am NOT asking the forum to overturn the sanction or make the ToS decision. I understand that Community Managers may not have that authority.

What I am asking is whether someone can please confirm what I should do when a ToS appeal has remained pending this long, and whether there is any appropriate way to have the delay checked or escalated without creating another appeal and potentially delaying the existing one.

This has become particularly frustrating because I have now lost more than three weeks of access to FC 26, including time-limited content, while waiting without any information about the review.

I would greatly appreciate any guidance from an EA Community Manager.

Thank you.